Q: What is Nu-Health-Network?
A: Nu-Health-Network is a discount membership healthcare plan.
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Q: Is Nu-Health-Network an insurance program?
A: NO. We do not sell or offer insurance of any kind. The Nu-Health-Network membership program was developed to provide significant health and medical cost savings to its members. These savings would not be possible if our program was structured as an insurance product. However, we do provide a link to an insurance company that has developed several high deductible short-term medical insurance products that make a nice companion to our Nu-Health-Network discount program. Please Click Here for more information. If you would like to learn more about these types of solutions, call us at 888-304-8006 and we will arrange for an agent in your area to get in touch with you.
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Q: What coverage can I get?
A: Nu-Health-Network does not provide coverage like health insurance. It is a network of providers who offer significant discount for prompt payment. Potential members have a choice of three programs. Silver, Gold, and Platinum (good, better, and best).
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Q: Does Nu-Health-Network pay 20% to 50% of my bill?
A: Nu-Health-Network does not work like insurance. The patient is responsible to promptly pay the bill, but the bill is significantly discounted and often would be less than the total cost of insurance (which includes the premium, deductible, and co-pay added together).
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Q: I have called a few doctors you have listed on your web page and they said they have never heard of Nu-Health-Network. Why don't they know who you are?
A: Nu-Health-Network is a new and innovative approach to accessing affordable healthcare. With over 400,000 providers nationwide, it should be expected that many providers would not be familiar with our name just yet. However, the providers listed on our web page DO have agreements with the PPO networks providing services to our Nu-Health-Network members. Your membership ID cards, which include the appropriate PPO network names, will have the necessary information on them for the providers to process your savings.
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Q: How much can I expect to receive in savings?
A: There are many factors involved in determining the percentage of savings you will receive. These factors generally include which provider you select, whether the provider is a medical specialist, the nature of services or type of prescription drugs received by you, your geographic location, and the type of facility where you receive your services. For a better understanding, please ask your sales consultant or call Nu-Health-Network.
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Q: What happens in an emergency when I have to be hospitalized?
A: The Nu-Health-Network Membership ID Card is key to accessing your provider network. Always understand which hospitals and providers are part of the Nu-Health-Network network of providers. Your Membership ID Card will provide you with access, and the hospital will verify within 48 hours that you are a member. Your Nu-Health-Network Solution Center will help you to secure the best rates. Members may be asked for a cash deposit or a credit card number.
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Q: Why doesn't Nu-Health-Network cover everything?
A: The Nu-Health-Network provider list is extensive (over 400,000 providers nationwide), and the network savings are significant (some up to 70% savings). Some providers do not offer discounts on their services.
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Q: Do I still need insurance?
A: You MAY think you still need insurance. However, insurance is expensive and with the deductibles, co-pays, and limitations associated with insurance, you may be surprised at how competitive Nu-Health-Network can be. Let us show you!
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Q: Is there a waiting period?
A: Nu-Health-Network has a one-month waiting period for hospital benefits but in an emergency (not one currently being treated) we can work with you to waive the waiting period. The Solution Center is your champion and will help you to save money. THIS IS WHY WE SAY WE ARE NOT INSURANCE, SIMPLY BETTER!
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Q: Can I use Nu-Health-Network with Medicare?
A: Yes, Nu-Health-Network is a perfect low-cost solution and supplemental coverage program that provides vision, drug benefits, etc.
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Q: How does the program work?
A: It’s very simple. You will receive your Membership Kit and Membership ID Card within 7 business days after your enrollment date. Your Membership Kit will include your Member Information Manual and your Membership ID Card that will list you and any dependents that you included when you enrolled. The kit will also include a list of the providers in your area and all the information necessary to access your providers. It will even include the toll-free 24-hour Nurses Hotline number (if you chose this service).
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Q: When can I start using the program?
A: As soon as you receive your Membership ID Card you can use the program. Simply follow the terms and conditions of the program and present your card to the healthcare providers listed in the Membership Kit and on your Membership ID Card.
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Q: How do I find a Nu-Health-Network provider?
A: You will receive your personal customized “kit” which includes the current list of providers. These lists do change and are continually updated so, in addition to consulting the list, we recommend that you call customer service to help you select the right provider. If you have access to the Internet, you can search the provider network through our Provider Search page.
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Q: What are the Networks?
A: Nu-Health-Network provides access to a large number of PROVIDERS. These medical professionals are members of various networks with whom Nu-Health-Network has developed unique relationships in order to provide you with valuable savings.
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Q: How do I know which providers will honor the Nu-Health-Network card?
A: When you enroll, you will receive a membership kit that includes a list of all the healthcare providers in your area who participate in the program. You can also access this list by clicking on “Provider Search” at our web site or by contacting the Solution Center at the toll-free number provided in your Membership Kit.
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Q: What do I do if the Nu-Health-Network list of providers does not include my doctor?
A: Although Nu-Health-Network’s list of providers is greater than 400,000, not all doctors are in our network. We do have a process that allows you to nominate a doctor, and we will offer them an opportunity to join. A form for nominating a doctor has been included in your Membership Kit.
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Q: What if I have a pre-existing condition?
A: Nu-Health-Network’s innovative and unique program eliminates ALL pre-existing condition limitations regardless of your current health. You are NOT disqualified from receiving benefits under the program because of a pre-existing condition.
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Q: Do I have to file a claim form to get the savings?
A: No. There are no claim forms or other paperwork to file. Most providers will furnish you with the network price immediately during your visit.
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Q: Do you have a money-back guarantee?
A: Yes. As stated in Our Guarantee, if you are not completely satisfied for any reason, simply return the Membership ID Card that is included in your Membership Kit postmarked within thirty (30) days of your membership date and you will receive a complete refund of your first month’s program fee.
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Q: What if I’m not satisfied with the program?
A: You may contact the Solution Center at any time to cancel. When you do, your service will expire at the end of the month in which you cancel. Of course, if you choose to cancel at any time within the first thirty (30) days of membership, simply return your Membership ID Card to the address listed on the membership form with a letter stating your wish to cancel, and we will refund your first month’s program fee.
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Q: Do I have to pay the discounted rate at the time of service?
A: Yes. All payments are due at the time of service, or in the case of hospitals, arrangements for payment suitable to that provider can be made.
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Q: Can I use a check, credit or debit card to pay the providers?
A: Yes. You can use all methods of payment accepted by the provider, including cash.
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Q: Can I choose my own provider?
A: Yes, as long as you choose from any of the providers listed on our list of providers from the Membership Kit or online.
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Q: Who is eligible for membership if I enroll as a family?
A: Any person who is considered a legal dependent under IRS guidelines (i.e. anyone you claim as a dependent on your Federal Income Tax Return) can qualify as a dependent on your membership.
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Q: Am I eligible to use the benefits of the program if I have a pre-existing condition?
A: Yes. There are NO exclusions for pre-existing conditions (30-day waiting period for non-emergency hospital visits).
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Q: Can I use my benefits as often as I need?
A: Yes, you can use your benefits as often as necessary.
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Q: Are there any limits for qualifying or using the program?
A: No. Any member in good standing can use the program regardless of age.
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Q: Can I use the benefits if I have insurance?
A: Yes. This program is designed to assist everyone in saving money and it does not matter if you have insurance coverage.
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Q: I already have insurance. How does the program work with my insurance?
A: There are so many types of insurance coverages that it is not possible for us to offer advice on how our programs work with all of these various insurance plans. If you call Nu-Health-Network, a sales consultant will be happy to discuss how you might use our programs with your insurance.
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Q: What if I’m traveling or moving and need to use the program?
A: That’s not a problem. Visit our Provider Search page to see who is available in that new area. You can also contact the Solution Center and a Nu-Health-Network representative will be glad to assist you.
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Q: Why would a provider be interested in the Nu-Health-Network program?
A: Currently, millions of Americans have little or no healthcare benefits and think they cannot afford the cost of medical services. However, with the Nu-Health-Network Program, consumers can more easily afford the cost of these services. Providers see this as an opportunity to acquire new patients and to increase their practice.
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Q: Do I have to wait until I get my Membership ID Card or can I get the discounts now?
A: You must wait until you receive your Membership ID Card before obtaining any savings. The provider will need your card to verify your membership and to obtain other important information. If you have a medical emergency before you have received your card, call the Solution Center so we can arrange for you to receive the preferred price from the provider.
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Q: How do I locate providers in other areas?
A: You can access the “Provider Search” section of our web site at www.Nu-Health-Network.com or call us at 1-866-268-1292 to see who is available in that area.
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Q: If I have a change in my membership information, what do I do?
A: Contact the Solution Center and we will update your information.
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Q: I have moved and need a provider list for my new area. What do I do?
A: Contact the Solution Center. We will update your information and mail you a new provider list for your new area.
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Q: Is there any way to enroll in your program other than on the Internet?
A: Our web site does offer complete information on how the program works and allows you in complete privacy to make your decision to enroll. However, should you prefer to speak to someone, the Solution Center representatives will be happy to assist you over the phone. Call 1-888-304-8006 to speak with someone today.
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Q: How can I find out which pharmacies are providers?
A: Savings on prescription drugs are provided through EHO Network. The EHO logo will appear on the Membership ID Card. The Membership ID Card will also tell the pharmacist that the member is part of the Nu-Health-Network Program, and that all payments are to be collected directly from the member.
There are over 50,000 pharmacies participating in the EHO Network, including ABCO, CostCo, Fry’s, Safeway, Basha’s, K-Mart, Wal-Mart, Hy-Vee, Winn-Dixie, Publix, Target, Grand Union, United Managed Care, Kroger, Medicine Shoppe, and many more. All of the participating pharmacies in your area will be listed in the Supplemental Directory in the Membership Kit. Because this list of pharmacies can change from time to time, members should check with the Solution Center before selecting a pharmacy.
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